We're here for your
practice and patients
Get answers, guidance, and hands-on help for AtriaOS—whether you're evaluating the platform or running day-to-day operations.
Choose how to reach us
Pick the channel that fits your question—we'll route you to the right resources.
Best for detailed questions, screenshots, and follow-up threads.
support@atriaos.comPhone
Speak with us when you need a quick conversation or escalation.
+1 (555) 012-3456Documentation
Step-by-step guides, configuration notes, and product reference.
Open docsFAQ
Answers to common questions about security, plans, and the platform.
View FAQsWhat we can help with
From first login to advanced workflows, our team is familiar with healthcare operations and how AtriaOS fits in.
Response expectations
Typical handling times (business hours)
- General inquiries— we aim to reply within one business day.
- Urgent operational issues— prioritized when they affect access or critical workflows.
- Please don't send PHI in unsecured email; we'll guide you to approved channels if needed.
Support FAQs
Quick answers before you open a ticket
For time-sensitive problems affecting patient care or access, email us with “Urgent” in the subject line or call the support line listed on this page. We prioritize healthcare-critical incidents and will acknowledge as quickly as possible during business hours.
Include your organization name, a short description of the issue, what you were trying to do, and any error messages or screenshots. Avoid sending protected health information (PHI) in email unless you are using an approved secure channel.
Yes. We offer migration guidance and onboarding support so your facility can move from spreadsheets or another system with minimal disruption. Your success team can outline timelines and recommended steps for your situation.
Standard product support is included for active subscribers. Response targets may vary by plan; your account or billing page summarizes what applies to your organization.