Frequently Asked Questions
Quick answers before you open a ticket.
Most teams can be set up quickly. After you sign up, we help configure your core workflows (patients, scheduling, billing preferences) and guide you through first-time usage. If you’re migrating from an existing system, timelines depend on data readiness and the scope of what you want to import.
Yes. We support onboarding and migration planning so you can move key data with minimal disruption. Share what you currently have (for example: patient records, schedules, and basic billing history) and our team will recommend the most practical migration approach and rollout plan.
You control access by assigning roles to your team. That way, staff see only what they need for their responsibilities. If you need help setting up a role structure for clinicians, admin staff, pharmacy, or operations, our onboarding team can help you get it right from the start.
Support is available for active subscribers. For general questions, we aim to respond within one business day. If your issue is operationally urgent, we prioritize time-sensitive workflows and will guide you to the appropriate next steps as quickly as possible.
AtriaOS helps you organize billing workflows by keeping invoices, payments, and reporting aligned with your operational records. During onboarding, we’ll help you configure the essentials so your team can generate invoices, track payments, and review summaries without juggling multiple tools.
You don’t have to be an expert. We provide onboarding guidance and practical tips for common first-week tasks—adding your first patients, setting up scheduling, generating your first invoices, and keeping records consistent across your team.